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Order cancellation and Returns

1. After the payment, but before the delivery, you have the right to cancel your order by sending an e-mail to “RDESHOP.CO.UK” online store at info@rdeshop.co.uk, where you write your order ID and your bank account number, or by calling “RD Standarts” at +442036952202.

2. The returned item must be complete (i.e. contain all items that were inside the packaging – cables, etc.). If the item was purchased during the campaign, where another product was attached to this item, then a full set (i.e. all goods) must be returned. Upon returning the item, the Customer receives a refund for purchased amount. The Customer bears all additional costs associated with the return of the item purchased on “RDESHOP.CO.UK” online store.

3. When returning a product with signs of previous use, “RD Standarts” reserves the right to refuse accepting the items or agree on the returned items value reduction. To conduct a mutual settlement, “RD Standarts” will send you an application to your e-mail, specified while placing the order. In case you disagree with the declared amount of product value reduction, you have the right to conduct an independent examination. Costs for independent examination are equally divided between you and “RD Standarts”, except cases when claims by either of the parties are obviously unfounded. In this case, the party whose claims are obviously unfounded bears the costs for an independent examination.

4. In case of order cancellation, according to clause 1, or in case of item refusal, according to clause 2, you will get a full refund of the amount paid. Refund for the returned item will be paid to your bank account no later than 14 days from the moment we received a refund request, as long as you have returned the item within the same period, i.e. within 14 days, except for the cases specified in clause 3.

5. The purchased product is non-refundable in cases when it is manufactured according to personal preferences of the customer, either by a special order, or by customer’s terms.

 
 
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